: Key functions will be . Profitability Management - Maintaining & optimizing profitability for the branch . Target setting & management - Monitoring branch targets in numbers & volumes . Portfolio quality management - through superior underwriting, working closely with collections . Cost management - managing all branch operating costs including cost of acquisition, operations etc. . People management - Motivating team, handling HR & administration function of the branch . Customer experience management - Ensuring superior customer experience and handling customer service in terms of collections, pre closures & service issues Roles and Responsibilities: Ability to plan & execute . Strong inter-personal skills and leadership ability, . Ability to create professional work culture that encourages enthusiasm and team spirit . Understanding of credit risks & operational risks. . Ability to manage and implement change by taking complete ownership
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