Job Description

Branch Manager - Chai Days

Job Responsibilities:

Coordinate Daily Front of the House and Back of the House restaurant operations

Recruiting, Training and supervising staff.

Agreeing and managing budgets.

Greeting and Advising the Customers, Problem solving.

Preparing daily sales report and presenting to the staff to achieve the Sales Target.

Deliver superior service and maximize customer satisfaction

Respond efficiently and accurately to customer complaints

Regularly review product quality and research new vendors

Organize and supervise shifts

Appraise staff performance and provide feedback to improve productivity

Estimate future needs for goods, kitchen utensils and cleaning products

Ensure compliance with sanitation and safety regulations

Manage restaurant's good brand and suggest ways to improve it

Control operational costs and identify measures to cut waste

Create detailed reports on weekly, monthly and annual revenues and expenses

Promote the brand in the local community through word-of-mouth and restaurant events

Recommend ways to reach a broader audience (e.g. discounts and social media ads)

Train new and current employees on proper customer service practices

Implement policies and protocols that will maintain future restaurant operations.

Quick decision-making abilities to resolve issues that may arise during daily operations

Creating a positive work environment that encourages teamwork and collaboration.

Ability to handle customer complaints or issues in a professional manner

Dedication to ensuring high levels of customer satisfaction.

Understanding of budgeting and cost control measures

Strong communication skills to interact with staff, customers, and suppliers effectively

Familiarity with various aspects of restaurant operations, such as food preparation, customer service, and financial management

Attention to detail in overseeing inventory, ordering supplies, and maintaining equipment.

Capable of managing multiple tasks simultaneously and maintaining a structured environment

Requirements and skills

Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role

Proven customer service experience as a manager

Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

Familiarity with restaurant management software, like Open Table and Peach Works

Strong leadership, motivational and people skills

BSc degree in Business Administration; Hospitality management or culinary schooling is a plus

Job Type: Full-time

Pay: ?20,000.00 - ?27,000.00 per month

Benefits:

• Food provided
• Provident Fund

Schedule:

• Day shift
• Night shift
• Rotational shift

Supplemental pay types:

• Overtime pay

Experience:

• total work: 3 years (Preferred)

Work Location: In person

Application Deadline: 31/07/2024