• Ensuring assigned and generated targets are achieved
• Responsible for target and MS to maintain business standards
• Managing a team of agents to achieve business objectives
• Overseeing team operations, building and managing relationships with customers and ensuring customer satisfaction
• Responsible for training and development of agents to achieve business goals
• Conducting regular team meetings and reviews to ensure team performance
• Coordinating with branch and regional managers to align strategies with organizational goals
• Implementing and monitoring compliance and regulatory requirements
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