Job Description

Job Summary:

The Branch Administrative Officer is responsible for overseeing and coordinating the daily administrative functions of the branch office. This role involves ensuring smooth operations, managing office staff, handling administrative tasks, and supporting the branch's overall performance to meet organizational goals.

Key Responsibilities:

Office Administration:

Oversee day-to-day administrative operations of the branch.

Ensure all administrative tasks are completed efficiently and accurately.

Maintain and manage office supplies, equipment, and facilities.

Staff Management:

Supervise and support administrative staff including receptionists, clerks, and assistants.

Assist in the recruitment, training, and performance evaluation of branch administrative personnel.

Schedule and coordinate staff shifts and work assignments.

Customer Service:

Provide excellent customer service and handle customer inquiries, complaints, and issues.

Ensure that customer service standards are met and that issues are resolved in a timely manner.

Financial Administration:

Oversee branch budget, including monitoring expenses and managing invoices.

Assist in financial reporting, budgeting, and financial record-keeping.

Ensure accurate processing of transactions and financial documentation.

Compliance and Reporting:

Ensure that branch operations comply with company policies, procedures, and regulatory requirements.

Prepare and submit administrative reports, including performance metrics and compliance documentation.

Operational Support:

Assist in the implementation of operational procedures and process improvements.

Support branch projects and initiatives as directed by the Branch Manager or Regional Manager.

Maintain accurate records and documentation for administrative processes.

Communication and Coordination:

Act as a liaison between the branch and corporate office.

Facilitate communication between staff, customers, and external stakeholders.

Coordinate with other departments to ensure seamless operations.

Data Management:

Maintain and update branch records, databases, and files.

Ensure the confidentiality and security of sensitive information.

Qualifications:

Education: Bachelor's degree in Business Administration, Management, or a related field is preferred.

Experience: Minimum of 5-10 years of administrative experience, preferably in a supervisory or managerial role.

Skills:

Strong organizational and multitasking abilities.

Excellent communication and interpersonal skills.

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and office management software.

Basic understanding of financial principles and budgeting.

Ability to solve problems and make decisions effectively.

Key Competencies:

Leadership: Ability to lead, motivate, and manage a team effectively.

Customer Focus: Commitment to delivering high-quality service to customers.

Attention to Detail: Strong focus on accuracy and thoroughness in administrative tasks.

Time Management: Efficient in managing time and prioritizing tasks to meet deadlines.

Adaptability: Flexible and open to change in a dynamic work environment.

Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus
• Quarterly bonus
• Yearly bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person

Speak with the employer
+91 7339419666