Job Description

Key Responsibilities:

Operational Management:

Oversee daily operations of the branch to ensure smooth and efficient service.

Ensure compliance with banking policies, regulations, and procedures.

Handle customer inquiries and resolve issues promptly.

Sales and Business Development:

Develop and implement sales strategies to achieve branch goals and objectives.

Identify and pursue new business opportunities to enhance branch profitability.

Build and maintain relationships with clients, business partners, and the local community.

Staff Management:

Recruit, train, and supervise branch staff.

Monitor staff performance and provide regular feedback and development opportunities.

Foster a positive and productive work environment.

Financial Management:

Monitor and manage branch budgets and financial performance.

Ensure accurate and timely reporting of financial data.

Oversee the branch's loan and deposit activities.

Customer Service:

Ensure a high level of customer satisfaction by maintaining service quality standards.

Address and resolve customer complaints effectively.

Implement initiatives to enhance the customer experience.

Risk Management:

Identify and mitigate operational risks within the branch.

Ensure all security measures are in place and functioning properly.

Conduct regular audits and inspections.

Qualifications:

Education:

Bachelor's degree in Business Administration, Finance, or related field. A Master's degree is a plus.

Experience:

Proven experience in banking or financial services, with at least 3-5 years in a managerial role.

Skills:

Strong leadership and management skills.

Excellent communication and interpersonal abilities.

Good analytical and problem-solving skills.

Proficiency in banking software and Microsoft Office Suite.

Certifications:

Relevant banking certifications are preferred.

Key Competencies:

Leadership:

Ability to lead and motivate a team to achieve set goals.

Decision-making and conflict resolution skills.

Customer Focus:

Commitment to providing exceptional customer service.

Ability to build and maintain client relationships.

Financial Acumen:

Understanding of financial management principles.

Ability to analyze financial reports and data.

Strategic Thinking:

Ability to develop and implement effective sales and business strategies.

Forward-thinking and proactive in identifying growth opportunities.

Regulatory Knowledge:

Familiarity with banking regulations and compliance requirements.

Work Environment:

Job Type: Full-time

Pay: Up to ?25,000.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus
• Yearly bonus

Education:

• Master's (Preferred)

Experience:

• total work: 1 year (Preferred)
• Management: 1 year (Preferred)

Work Location: In person