Job Description

Language :Hindi Mandatory Req. Qualification: Any graduate or postgraduate with or without international voice experience can apply. Req. Experience: 0-2 Years Experience Req. Knowledge and Skills: Must Have Skills and Competencies Good Communication Skills Ability to Handle irate customers. A team player Active listening and questioning, an eye for detail to determine the root cause of the issue. Display ownership and accountability Excellent comprehension and articulation skills Own and resolve customer issues. Excellent communications skills Key Responsibilities Handle Inbound and outbound calls \xe2\x80\x93 Hot and warm leads and call backs. Lead Conversion: Convert leads into successful business deals through effective communication and persuasion. Client Follow-up: Conduct follow-up calls with clients to nurture relationships, address queries, and provide assistance. Client Understanding: Develop a deep understanding of clients\' needs, preferences, and expectations to tailor services accordingly. Energetic Approach: Approach tasks with high energy levels and self-motivation, maintaining enthusiasm throughout night shifts. Communication Skills: Demonstrate excellent communication skills, both for inbound and outbound processes, to engage effectively with clients. Customer Support: Provide top-notch customer support by addressing inquiries, resolving issues, and ensuring client satisfaction. Documentation: Maintain accurate records of client interactions, lead status, and communication history. Team Collaboration: Collaborate with colleagues and team members to optimize processes and achieve collective goals. Continuous Improvement: Strive for personal and team improvement by seeking feedback, training, and staying updated on industry best practices. Adaptability: Be adaptable to changing circumstances and client requirements, ensuring flexibility in service delivery. Professionalism: Maintain a professional demeanor and uphold the company\'s reputation by delivering exceptional service. Job Types: Full-time, Permanent, Fresher Salary: From 15,000.00 per month Benefits:

• Health insurance
• Provident Fund

Schedule:

• Night shift

Supplemental pay types:

• Performance bonus

Work Location: In person Speak with the employer
+91 9566269922