Job Description

Job Title: BPO Insurance Sales Team Leader

Location: [Insert Location]

Department: Sales

Reports to: Sales Manager

Job Summary:

The BPO Insurance Sales Team Leader is responsible for overseeing and guiding a team of insurance sales agents within a BPO environment. This role involves coaching and mentoring team members, monitoring performance, and implementing strategies to achieve sales goals. The team leader ensures adherence to company policies and industry regulations while maintaining high standards of customer service and satisfaction.

Key Responsibilities:

• Team Management:
• Lead, motivate, and develop a team of insurance sales agents to achieve individual and team sales targets.
• Conduct regular team meetings to communicate updates, provide training, and address any issues or concerns.
• Monitor and evaluate the performance of team members, providing constructive feedback and coaching to improve performance.
• Sales Performance:
• Develop and implement sales strategies to drive revenue growth and meet or exceed sales targets.
• Analyze sales data and metrics to identify trends, opportunities, and areas for improvement.
• Collaborate with the sales manager to set realistic sales goals and develop action plans to achieve them.
• Customer Service:
• Ensure that the team provides exceptional customer service, addressing customer inquiries and resolving issues promptly.
• Monitor customer interactions to ensure compliance with company policies and industry regulations.
• Implement customer retention strategies to maintain a high level of customer satisfaction.
• Training and Development:
• Provide ongoing training and development opportunities for team members to enhance their product knowledge and sales skills.
• Identify skill gaps and implement training programs to address them.
• Foster a positive and supportive team culture that encourages continuous learning and professional growth.
• Compliance and Reporting:
• Ensure that the team adheres to all company policies, procedures, and regulatory requirements.
• Prepare and submit regular reports on team performance, sales metrics, and other key indicators to the sales manager.
• Maintain accurate and up-to-date records of sales activities, customer interactions, and team performance.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field (preferred).
• Proven experience in a sales leadership role, preferably within the insurance industry or a BPO environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze data and develop effective sales strategies.
• Knowledge of insurance products and industry regulations.
• Proficiency in using CRM software and other sales tools.

Skills and Competencies:

• Leadership: Ability to inspire and motivate a team to achieve high performance.
• Sales Acumen: Strong understanding of sales principles and techniques.
• Customer Focus: Commitment to delivering exceptional customer service.
• Analytical Thinking: Ability to analyze data and identify trends and opportunities.
• Communication: Excellent verbal and written communication skills.
• Problem-Solving: Ability to address and resolve issues effectively.

Working Conditions:

• Full-time position with standard office hours.
• May require occasional travel for training or meetings.
• Fast-paced and dynamic work environment.

Job Types: Full-time, Permanent

Pay: ?20,566.92 - ?25,220.05 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• BPO Team leader: 1 year (Preferred)
• Sales: 1 year (Preferred)

Work Location: In person