Bpo Team Lead
Year Chennai, Tamil Nadu, India
Job Description
Roles & Responsibilities of this position are:
- Supervises team ensuring highest quality of service is provided to clients.
- Monitors performance of team and reports results and issues to higher-level leadership.
- Assists team with escalated client or account issues.
- Manages the hiring, staffing, and maintaining of a diverse and effective workforce.
- Responsible for career development / planning, performance and pay discussions of team members.
- Interacts with clients and internal departments to resolve issues.
- Leads staff to complete assignments using established guidelines, policies, and procedures.
- Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications.
- Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained.
- Compiles and analyzes data to identify trends for root cause analysis.
- Solid communication skills.
- Demonstrated client service skills and leadership capabilities.
- Knowledge, understanding and application of project management principles and methodologies.
- Solid analytical / problem solving skills.
- Positive Outlook to changes being proposed.
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Job Detail
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Job IdJD3486391
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationChennai, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear