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Job Description
BPO - Voice
Job description
Qualifications and Skills
Excellent communication skills (Mandatory skill)
Problem-solving (Mandatory skill)
Customer service orientation (Mandatory skill)
Active listening with attention to detail to ensure accurate communication
Ability to work under pressure, maintaining composure in stressful situations
Time management to effectively handle multiple tasks and meet deadlines
Teamwork to collaborate effectively with colleagues and supervisors
Adaptability to adjust to varying work environments and client demands
Roles and Responsibilities
Handle inbound and outbound calls professionally and courteously
Assist customers with their inquiries and provide accurate information
Resolve customer complaints and issues efficiently while maintaining customer satisfaction
Document customer interactions and update relevant information in the system
Adhere to company policies and procedures to ensure high standards of service
Continuously improve through feedback and self-initiated learning
Maintain the confidentiality of sensitive customer information
Job Types: Full-time, Permanent, Fresher
Pay: ?8,644.29 - ?20,153.18 per month
Schedule:
• Rotational shift
Experience:
• total work: 1 year (Preferred)
Work Location: In person
Speak with the employer
+91 7903809796
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Job Detail
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Job IdJD3550066
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMP, IN, India
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EducationNot mentioned
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ExperienceYear