Bpo Chat Support Executive
Job Description
:
- Deliver extraordinary customer service by responding to customer concerns regarding customer
accounts
- Should have excellent communication and English language skills (written and verbal) with good
typing speed
- Process customer requests in a timely and comprehensive manner to ensure customer satisfaction with
Inbound and Outbound calls/emails/chat
- Highlight issues through feedback and recommend changes in workflows, procedures, and service
levels to meet customer needs and to ensure quality service always
- Grow and nurture customer relationships in every interaction that results in measurable Customer
value
- Document necessary account information and offer custom solutions that benefit the customer
- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency, and quality
- Balance customer interests with the interests of the company
- Resolve all customer queries and follow established problem ticket recording procedures as
appropriate
- Gather relevant information from customers as required and update it accurately to facilitate the
decision process
Job Type: Full-time
Pay: ?10,755.51 - ?40,000.00 per month
Benefits:
• Health insurance
• Provident Fund
Schedule:
• Day shift
Supplemental Pay:
• Commission pay
Experience:
• total work: 1 year (Preferred)
Language:
• English (Preferred)
Work Location: In person
Speak with the employer
+91 8851776066
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Job Detail
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Job IdJD3479015
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDL, IN, India
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EducationNot mentioned
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ExperienceYear