Bpo... Blended Process (email, Chat & Customer Support)

Year Thane, Maharashtra, India

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Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.

Job Type: Full-time Salary: Up to 25,000.00 per month Benefits:

Schedule:

Supplemental pay types:

Experience:

Language:

Work Location: In person Speak with the employer
+91 7982875629

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