Job Description

•Notice Period: Immediate or less than 15 days •

•Excellent communication skill •

Core duties and responsibilities

To manage, motivate and ensure commitment of staff through effective leadership

Identify any needs for development/improvement by monitoring staff performance via KPI, observation, and auditing of work

Analyse productivity and quality trends by working in conjunction with the quality team and proactively act upon these trends by implementing individual and team based action plans.

Improve performance and ensure the development of each team member through effective coaching, training and the setting of SMART objectives. Develop the knowledge and competencies

of the team with the support from the Performance Coaches. In addition, identify development areas and address any poor performance by effective performance management techniques, taking disciplinary action where appropriate.

Ensure an effective level of communication with staff through team briefings, the use of monthly1-2-1 meetings, coaching, objective setting, training, and performance management.

Effectively communicate and share ideas with fellow team leaders, make effective collective decisions.

Carry out 6 monthly performance reviews with your team on a one-to-one basis as part of the performance management cycle, reviewing progress on existing objectives and setting new objectives for the next period.

Deal with any health and safety issues relating to team members, for example, any risk assessments, vision problems, general issues relating to the office environment etc.

Carry out the duties of the post with due regard to Marston's equal opportunities and diversity policy

Person specification

Ability to manage and supervise a team of colleagues

Ability to analyse KPIs in order to manage performance

Experience of handling difficult situations whilst interacting with others (members of public, customers, colleagues)

Effective communication and organisational skills

Good understanding and use of Microsoft Office Applications

Maintain a motivational and proactive approach at all times

Adaptable to change and new ideas

Flexible to meet business requirements

Excellent planning, time management and organisational skills

Team player, both as a member and a leader

Ability to remain focused and decisive when working to specified targets in a pressured environment

Job Type: Full-time

Pay: Up to ?500,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• total work: 6 years (Preferred)

Work Location: In person