Job Description

Job Summary:

We are seeking enthusiastic and customer-focused BPO Process Executives to join our dynamic team. The ideal candidate will be responsible for handling customer interactions, resolving queries, and ensuring client satisfaction across voice, non-voice, or blended processes.

Key Responsibilities:

Handle inbound and/or outbound calls, chats, or emails based on process requirements. Resolve customer queries and issues in a timely and professional manner. Maintain accurate and detailed records of customer interactions. Follow company procedures, guidelines, and policies at all times. Meet individual and team performance targets (KPIs/SLAs). Escalate unresolved issues to the appropriate internal teams. Ensure high levels of customer satisfaction and service quality.

Requirements:

Minimum qualification: High School Diploma / Bachelor's Degree (preferred). Excellent verbal and written communication skills. Basic computer knowledge and typing skills. Ability to work in a fast-paced environment and handle pressure. Willingness to work in shifts, including weekends and holidays (if required). Prior experience in a BPO or customer service role is an advantage but not mandatory.

Preferred Skills:

Customer service orientation Problem-solving and analytical skills Time management and multitasking Adaptability to process changes and client expectations

What We Offer:

Competitive salary and performance-based incentives Training and career development opportunities Friendly and supportive work environment Employee engagement activities and rewards
Job Types: Full-time, Permanent, Fresher, Internship
Contract length: 6 months

Pay: ?20,000.00 - ?35,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift Fixed shift Monday to Friday
Work Location: In person

Speak with the employer

+91 9878981166
Expected Start Date: 23/04/2025