Job Description

Job description

We are seeking a dynamic and fluent English-speaking BPO Executive to join our team and provide exceptional customer support for our Mobile and OTT video streaming service client. As a BPO Executive, you will be responsible for handling customer queries, troubleshooting issues, and ensuring a seamless user experience for our clients.

Roles and Responisbilities:

- Customer Support: Respond to customer inquiries via calls, emails, and chat in a professional and timely manner.

- Issue Resolution: Troubleshoot technical issues related to streaming, account access, billing, or content availability.

- User Guidance: Assist customers in navigating the OTT platform, understanding features, and maximizing their experience.

- Feedback Collection: Gather feedback from customers and escalate critical issues to the relevant team for improvement.

- CRM Updates: Maintain accurate records of interactions in the Customer Relationship Management (CRM) system.

- Knowledge Updates: Stay informed about platform updates, new content releases, and changes in subscription plans to provide accurate information.

- Handling premium customer only
- No sales or no target
- Immediate joining

Required Candidate profile

- Graduate

• 6 months experience in any voice/sales process is preferred.
• Good communication skills
• Good Desktop Handling skills.

Immediate joining Role

Job Type: Full-time

Pay: ?180,000.00 - ?400,000.00 per year

Benefits:

• Flexible schedule
• Leave encashment
• Paid time off

Schedule:

• Day shift
• Fixed shift
• Monday to Friday

Application Question(s):

• Are you currently living or willing to relocate to Ahmedabad?
• What is the notice period in your current job?

Experience:

• total work: 1 year (Preferred)

Work Location: In person

Speak with the employer
+91 7016194563