Job Description

Greeting from Synergy Resource Solutions a leading recruitment firm providing recruitment services to Premium Luxury Retail Industry.

One of our clients is a leading Diamond Jewellery Boutique Brand & Well Known Business House of India looking for Boutique Head for Pune Location.

Position: Boutique Head

Work Timing: 10:00 AM to 7:00 PM or 11:00 AM to 8:30 PM (6 Days Week, Weekly Off on any day between Mon to Friday)

CTC: The Best in Industry + Incentives + Other Benefits

Scope of the role

Responsible for the Retail Sales, Customer Relationship Management, Store Operations, Customer Experience and People Management

Job Profile

Achievement of store sales targets as per plan for retail metrics like UCP value sales, bespoke revenue, conversion & repeat customer, average ticket size
Conduct home visits, new collection introduction, and reduce dormancy by direct connects, customer profile enrichment after meeting the customer
Curate experiences in coordination with vendor for birthday/ anniversary celebrations of key customers outside or within boutique
Tap into repeat customer network by planning and executing events in-store or external with support of repeat customers
Maintain efficient store operations through morning meetings, store upkeep and VM, grooming score, commercial compliance, SOP compliance, stock rotation
Ensure exceptional customer experience through CRM updation for product related NPs, CRM fill rates, ZPP enrollment, NPS surveys
Lead store team by motivating, coaching and training staff, conducting quarterly review and feedback

Key Deliverables

• Retail Metrics
• Repeat Customer and Customer Relationship Management
• Store Operations & Customer Experience
• People Development

The right person

Graduate with 7-11 years of experience in luxury retail sales, and minimum 5 years in Fine Jewellery Industry
Exposure to local retail marketing / promotion activities and customer experience management will be an added advantage

Behavioural Competencies: Customer Centricity, Delivers Results, Interpersonal Effectiveness, Building Effective Teams.

Functional Competencies: Business Acumen, Product Knowledge, Commercial Acumen, Sales Planning, Process Orientation.

If interested, Please share your updated resume with details of your present salary, expectations & Notice period.