Job Description

Roles and Responsibilities of a Body Shop Advisor

Location: Rajahmundry and Bhimavaram

Customer Interaction and Service

• Customer Consultation:
• Greet customers and assess their needs regarding vehicle body repairs.
• Provide expert advice on required repairs and services.
• Estimate Preparation:
• Inspect damaged vehicles and prepare accurate repair estimates.
• Explain the estimate details to customers, including labor, parts, and repair timelines.
• Customer Communication:
• Keep customers informed about the progress of their vehicle repairs.
• Address customer inquiries and concerns promptly and professionally.

Coordination and Workflow Management

• Work Order Management
• Create and manage work orders for body shop technicians.
• Ensure that work orders are completed accurately and on time.
• Parts Coordination:
• Order and manage parts inventory required for repairs.
• Ensure timely availability of parts to avoid repair delays.
• Quality Control:
• Conduct post-repair inspections to ensure quality and completeness of work.
• Address any issues identified during inspections and ensure corrective actions are taken.

Administrative Duties

• Documentation:
• Maintain detailed records of repair estimates, work orders, and customer interactions.
• Ensure all documentation is accurate and up-to-date.
• Insurance Coordination:
• Liaise with insurance companies to manage claims and approvals.
• Ensure all necessary paperwork and documentation are submitted for insurance claims.

Financial Responsibilities

• Billing and Invoicing:
• Prepare and issue invoices for completed repairs.
• Ensure accurate billing for parts and labor.
• Payment Processing:
• Process customer payments and manage payment records.
• Handle any billing discrepancies or issues.

Team Collaboration and Development

• Team Coordination:
• Work closely with body shop technicians, parts department, and other dealership staff.
• Coordinate efforts to ensure efficient workflow and high-quality repairs.
• Training and Development:
• Assist in training new body shop staff.
• Stay updated on industry trends, new repair techniques, and technologies.

Customer Satisfaction and Retention

• Customer Feedback:
• Collect and analyze customer feedback to improve service quality.
• Implement changes based on feedback to enhance customer satisfaction.
• Relationship Building:
• Build long-term relationships with customers to encourage repeat business and referrals.
• Promote dealership services and loyalty programs.

Compliance and Safety

• Regulatory Compliance:
• Ensure all repairs and services comply with industry regulations and standards.
• Maintain a safe and organized work environment in the body shop.
• Safety Protocols:
• Implement and adhere to safety protocols to prevent accidents and injuries.
• Conduct regular safety training and drills for body shop staff.

Best Regard:

Raja.p

HR Manager

8977732244

Job Types: Full-time, Fresher

Pay: ?10,000.00 - ?18,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Life insurance
• Provident Fund

Schedule:

• Day shift
• Morning shift
• Weekend availability
• Weekend only

Supplemental Pay:

• Commission pay
• Performance bonus

Experience:

• Automotive service: 1 year (Preferred)

Work Location: In person