Job Description

Primary Responsibilities:

Oversee customer interactions during bodyshop repairs to ensure maximum satisfaction. Coordinate appointment scheduling and record necessary customer details accurately. Identify customer concerns and required repairs, while addressing mobility needs effectively.

Preparation for Appointments:

Manage bay availability for scheduled appointments and walk-in customers. Prioritize job schedule following Audi India guidelines. Coordinate technician, tool, and parts availability for efficient repair processes.

Reception and Job Order Management:

Retrieve and manage customer orders, aligning identified jobs accurately. Provide transparent advice on repair scope, time, and estimated costs to customers. Offer additional products and services, confirming job orders and organizing mobility solutions as needed.

Repair Execution and Coordination:

Liaise with insurance/leasing firms for accident/leased vehicle repairs. Monitor repair progress, obtain authorization for additional work, and ensure adherence to timelines.

Quality Assurance and Vehicle Return Preparation:

Ensure all requested work is completed satisfactorily, conducting final checks before vehicle return. Notify customers of any delays in repair completion and finalize invoices with consideration for warranties.

Vehicle Return and Billing:

Verify customer identity, explain completed work, and detail invoice charges accurately. Ensure vehicle cleanliness and readiness for customer pickup, providing guidance on future maintenance needs.

Customer Satisfaction and Complaint Handling:

Take ownership of customer complaints, ensuring timely resolution and delivering exceptional service. Foster strong relationships with vendors and local partners to enhance service quality.

Additional Responsibilities:

Adhere to all regulatory requirements and directives. Fulfill any additional duties assigned by management to support business objectives.

Requirements:

Bachelor's degree in Engineering or related field. Proven experience in the automotive industry, demonstrating strong customer service skills. Proficiency in CRM software and processes is preferred.

Salary Range:

The salary range for this position is competitive and commensurate with experience and qualifications.
Job Types: Full-time, Permanent

Salary: ?20,000.00 - ?30,000.00 per month

Benefits:

Paid sick time Provident Fund
Job Type: Full-time

Pay: ?30,000.00 - ?35,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus Yearly bonus
Experience:

total work: 1 year (Preferred)
Work Location: In person