Job Description

We need a candidates for the position of Bodyshop Advisor (Automobile 4 wheeler). for one of our 4 wheeler Organization.

The Bodyshop Advisor in an automobile service environment plays a critical role in managing and coordinating all aspects of vehicle body repairs and paintwork in a Bodyshop (collision repair center) for 4-wheeler vehicles. This role involves direct interaction with customers, estimating and scheduling repairs, and ensuring that all work is completed according to industry standards and manufacturer specifications. The Bodyshop Advisor acts as a liaison between the customer, the service team, and insurance companies.

Key Responsibilities of a Bodyshop Advisor:

• Customer Service and Communication:
• Serve as the primary point of contact for customers who need body repairs or paint services for their vehicles.
• Greet customers, listen to their concerns, and gather details about the damages, ensuring they are informed and comfortable throughout the repair process.
• Provide clear and accurate estimates of repair costs and timelines.
• Explain repair procedures to customers, including the steps involved, parts required, and timeframes.
• Keep customers updated on the progress of their repairs, especially if there are delays or additional repairs needed.
• Handle customer complaints or concerns, offering solutions or escalating issues as needed to ensure customer satisfaction.
• Damage Assessment and Estimating:
• Conduct initial assessments of damaged vehicles to determine the extent of repairs required.
• Create detailed, accurate, and transparent estimates for repairs, including parts, labor, and additional services.
• Use estimating software (e.g., Mitchell, Audatex, or CCC) to generate quotes and repair orders.
• Communicate with insurance companies to verify coverage and assist with claims processing.
• Ensure that estimates align with industry standards, manufacturer guidelines, and insurance company requirements.
• Repair Order Management:
• Create and manage repair orders (ROs) for each customer, ensuring that all necessary parts and labor are accounted for.
• Assign repair tasks to the appropriate body shop technicians, ensuring the proper workflow.
• Ensure that repair orders are accurate and complete, including customer details, vehicle information, repair descriptions, parts, and labor hours.
• Monitor the repair process to ensure timelines are met and that repairs are done according to specifications.
• Update repair orders with any additional work, unforeseen damage, or changes to the scope of repairs.
• Coordination with Technicians:
• Act as a liaison between the customer and the body shop technicians.
• Ensure that technicians understand the specific requirements for each repair job and follow best practices for quality and safety.
• Coordinate with technicians to handle any complex or specialized repairs, ensuring that the repair process remains smooth and on schedule.
• Oversee the proper handling and installation of parts, ensuring repairs are completed to the highest standards.
• Parts and Inventory Management:
• Coordinate with the parts department to ensure the timely procurement and availability of parts required for repairs.
• Ensure that the body shop has adequate inventory levels for commonly used parts and materials.
• Track the use of parts and materials during repairs and ensure that they are properly billed to customers.
• Quality Control and Inspections:
• Conduct quality checks on vehicles before and after repairs to ensure that the work meets the required standards for safety, functionality, and appearance.
• Oversee the paint and finishing process to ensure the vehicle is returned to the customer in excellent condition.
• Ensure that vehicles are cleaned and prepared for delivery to customers, addressing any cosmetic imperfections before return.
• Insurance Claims and Documentation:
• Coordinate with insurance adjusters to review repair estimates and get approval for claims.
• Assist customers with filing insurance claims and ensure the necessary paperwork is completed correctly and promptly.
• Ensure that all repairs are documented for insurance purposes, including before and after photos of the damage.
• Manage any warranty work or claims related to body repairs, ensuring that all work is done in compliance with the insurance provider's guidelines.
• Scheduling and Workflow Management:
• Schedule body repairs and paint jobs based on priority, customer needs, and shop capacity.
• Monitor and adjust repair schedules to optimize workflow, avoid delays, and meet customer expectations.
• Ensure that vehicles are worked on in a timely manner and that deadlines are consistently met.
• Health, Safety, and Compliance:
• Ensure that all work is performed in accordance with safety regulations and guidelines, particularly in relation to paint and bodywork.
• Maintain a safe, organized, and clean working environment for both technicians and customers.
• Stay up to date with industry standards, safety protocols, and environmental regulations related to vehicle body repairs.
• Customer Delivery and Final Inspection:
• Upon completion of repairs, conduct a final inspection of the vehicle to ensure all work has been completed according to customer expectations and quality standards.
• Review the final repair order with the customer, explaining the work done, parts replaced, and any warranties offered.
• Ensure the customer is satisfied with the work and that the vehicle is returned in pristine condition.

Job Types: Full-time, Permanent, Fresher

Pay: From ?18,000.00 per month

Experience:

• total work: 1 year (Preferred)

Work Location: In person