Job Description

• To greet, receive and serve customers with a smile.
• To always be available in uniform and groomed.
• To conduct joint inspection with the customer of his/her vehicle.
• To take proper inventory of vehicles, with proper remarks and ticks in the inventory sheets.
• To take the signature of the customer on the inventory sheet / job card once the inspection is complete.
• To ensure all details related to customer -contact number, email ID, Residence address, vehicle number etc. are mentioned in the Job card.
• To give customers the right advice & recommendation based on the vehicle's service history.
• To provide a well calculated time of delivery & cost of repairs considering all operational factors.
• To coordinate with JC for service after the customers prior approval on estimate only.
• To inform customers about the additional jobs, cost involved and proceed after prior approval only.
• To ensure that all demanded jobs by customers are completed on time & within estimated cost, with best repair quality.
• To exceed customers' expectations and resolve queries.
• To achieve the set business targets in terms of parts selling, labour billing, VAS, tyres, batteries, ATW, RSA.
• To attend to the minimum number of customers/cars per day as per the dealership norms.
• Sell ESS(exclusive service contract)
• Maintain all reports necessary as per the dealership.
• To achieve the set qualities targets in terms of complaint incidence, PSF score, Zero repeat repair etc .
• To follow up & be responsible for the recovery of all outstanding payment from the customer.

Job Types: Full-time, Permanent

Pay: ?30,000.00 - ?40,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Performance bonus
• Quarterly bonus
• Yearly bonus

Work Location: In person