Body Shop Service Advisor Roles and Responsibilities
The main responsibilities of the role will include (but not be limited to):
• Receiving customer vehicles for service and repair jobs and raising repair orders on internal system with regards to the Bodyshop
• Providing detailed explanations and technical justifications for additional repairs with cost estimates and approval from customers
• Regularly following up with workshop controllers and technicians on vehicle status, updating customers regularly on progress and ensuring delivery of vehicles within proposed timeframe
• Raising Warranty approvals and service orders
• Raising special orders for parts not available and following up to keep customer informed
• Preparing invoices on internal systems and arranging for active delivery of vehicles
• Following up payments of credit customers and ensuring collection within stipulated time
• Regularly monitoring orders raised and ensuring timely billing
• Conducting post service follow up to ensure customer satisfaction
Job Types: Full-time, Permanent
Pay: ?20,000.00 - ?25,000.00 per month
Benefits:
• Cell phone reimbursement
• Health insurance
• Provident Fund
Schedule:
• Day shift
Supplemental pay types:
• Performance bonus
Experience:
• total work: 4 years (Required)
Work Location: In person
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