Job Description

A body shop advisor's responsibilities include:

• Customer communication : Communicating with customers about repair needs, status updates, and changes in cost or completion times
• Estimating costs : Providing accurate cost estimates for body work and repairs
• Scheduling : Scheduling appointments and managing repair timelines
• Quality control : Maintaining quality control and inspection policies and procedures
• Documenting : Documenting repairs, parts, labor, and charges
• Post-service follow-up : Following up with customers after completion of services to ensure satisfaction
• Vehicle cleanliness : Ensuring vehicles are clean and ready for delivery
• Service invoices : Ensuring service invoices are clear and precise
• Customer payment : Posting customer payments to work orders
• Customer signature : Obtaining the customer's signature on the repair order
• Credit approval : Obtaining credit approval if necessary
• Dispatcher notification : Notifying the dispatcher of incoming work
• Repair order review : Reviewing repair orders to ensure work is completed
• Vehicle parking : Ensuring vehicles are parked in assigned areas and locked
• Form maintenance : Keeping service department forms, menus, and pricing guides up to date
• Customer satisfaction : Maintaining high customer satisfaction standards

A body shop advisor may need a high school diploma, GED, or equivalent, and relevant education or professional certifications. They may also need a degree or diploma in automobile or mechanical engineering.

Job Type: Full-time

Pay: Up to ?25,902.99 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Experience:

• total work: 1 year (Required)

Work Location: In person