Key Responsibilities : - Develop and execute strategies to enhance customer loyalty, retention, and lifetime value.- Collaborate with internal teams and external partners to implement retention marketing campaigns.- Leverage customer data and behavioural insights to spot opportunities for improving retention rates.- Work closely with cross-functional teams to launch and manage retention initiatives and campaigns.- Monitor and analyse key retention metrics to track performance and identify areas for improvement.- Stay informed about industry trends, best practices, and new technologies in retention marketing.- Analyse customer accounts and behaviours to create predictive models of the customer journey.Experience : Minimum 3 years of experience in the similar role.Skills Required : - Analytical skills- Communication skills- Problem-solving skills- Project management skills- Relationship management (ref:updazz.com)
updazz .com
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