Job Description

Job Title: Customer Support AssociateBackground : We require mid-range profile with banking customer experience. Min 2 years work experience is required from same field. Female is much preferred if not we can go ahead with others too. He/she should be good in handling customer escalations through call. Key Responsibility :- Take care of incoming phone calls and customer complaint mails around the products and handle the first level problem solving over the phones/mails. - Must handle customer review and respond effectively and efficiently across various portals who gives us access to respond to the customers directly. - Competent in working with cross functional domains (Warehouse-Finance-Logistics) to get the reverse pick up done from the customer end and then with the warehouse team to ensure the product returns within the TAT - Work closely with service team to understand & intimate the customer about the issues - Generate weekly & monthly reports and suggest action based on that - Will be measured on the positive reviews generated online post solving consumer queries. - Maintain track of the reviews Skills & Abilities :- Good Oral & Written Communication Skills to interact with customers. - Good knowledge of MS Office (Word, ppt & Excel). Excel skills are very critical - Must have good business acumen.- Good convincing skillsQualification & Experience :- Preferably someone from technical background (B.tech, BCA would be added advantage) - Preferred sectors (Consumer Electronics, IT, Banking) - Should be staying in Gurgaon (preferable) - Minimum 2 years of Hands-on experience in customer care department Salary & Location :- 3.6 LPA to 4.0 LPA CTC - Gurgaon (ref:updazz.com)

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