Job Description

Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
BizOps Engineer I
Overview



What we create today will define tomorrow. Revolutionary technologies that reshape the digital economy to be more connected and inclusive than ever before. Safer, faster, more sustainable.

And we need the best people to do it. Technologists who are energized by the challenges of a truly global network. With the talent and vision to create the critical systems and products that power global commerce and connect people everywhere to the vital goods and services they need every day.

Working at Mastercard means being part of a unique culture. Inclusive and diverse, a rich collaboration of ideas and perspectives. A place that celebrates your strengths, values your experiences, and offers you the flexibility to shape a career across disciplines and continents. And the opportunity to work alongside experts and leaders at every level of the business, improving what exists, and inventing what's next.



About the Role

The Business Operations (Biz Ops) team is seeking a Business Operations Site Reliability Engineer (SRE).

The role of Business Operations Organization is to be the production readiness steward for Mastercard products. As a Business Operations SRE, we are responsible for ensuring that our platform is stable and healthy. We break down barriers to run our products by fostering developer run ownership and empowering developers to build resilient products. We support our developers during the application build phase in software run principals that includes operational design, automation, capacity planning, monitoring that leads to fault-tolerant, scalable products. We see the big picture and help create and enforce operations standards while facilitating an agile and learning culture.



Role Qualifications



The ideal candidate will have experience in many of these areas:

• BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent with 4/5 years of practical experience.
• Working Knowledge about at least one Messaging technology like IBM MQ/Kafka/NATS etc will be added advantage
• MQ Administration experience will be added advantage
• MQ/ACE Admin daily activities include but not limited to Creating the MQ Queue Managers, Channels, Queues, Increasing the Channels, Configuring MQ Triggers...Etc.... based on the Application requirement.
• MQ/ACE Installations/Upgrades, MQ Clustering, Load balancing, Queue Status, Type of Channel Status.
• Experience with Jenkins pipeline, IBM Chef deployments, git, XLR,
• Provided 24/7 on call support in production environment.
• Working with IBM on the PMRs.
• Supporting & Assisting the Development/Application Teams in their Testing in all the environments till they successfully go into Production.
• Prepare, and implement the Change Plans and providing the RCA for problems, which are critical to business.
• Experience in BASH, Perl scripting for WMQ, automatic start/stop for channels, trigger monitors, Listeners, Channel Status, and MQ Security.
• BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience with 4/5 years of hands on experience
• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
• Ability to balance doing things right with fixing things quickly. Flexible and pragmatic, while working towards improving the long-term health of the system.
• Comfortable collaborating with cross-functional teams to ensure that expected system behavior is understood and monitoring exists to detect anomalies.


Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.