Job Description

Job Summary: The Customer Relations Executive will be responsible for managing and nurturing relationships with our customers. The role requires excellent communication skills, a customer-centric approach, and the ability to address and resolve customer inquiries and concerns effectively. The executive will serve as a key point of contact between the company and its clients, ensuring customer satisfaction and promoting long-term business relationships.Key Responsibilities :- Customer Interaction : Serve as the primary point of contact for customer inquiries, ensuring prompt and accurate responses to questions regarding products, services, and orders.- Relationship Management : Build and maintain strong relationships with customers by understanding their needs, providing support, and ensuring their satisfaction.- Issue Resolution : Address and resolve customer complaints or issues, coordinating with relevant departments to find effective solutions and ensure customer satisfaction.- Feedback Management : Gather and analyze customer feedback to identify trends and areas for improvement, providing recommendations to enhance the customer experience.- Sales Support : Assist the sales team with customer follow-ups, order processing, and managing customer accounts.- Documentation : Maintain accurate records of customer interactions, transactions, and feedback using the company's CRM system.- Product Knowledge : Stay informed about the company's products, services, and industry trends to provide customers with accurate and relevant information.- Reporting : Generate regular reports on customer interactions, feedback, and satisfaction levels for management review.- Cross-functional Collaboration : Work closely with the sales, marketing, and technical teams to ensure a seamless customer experience. (ref:updazz.com)

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