Job Description

Line of Service Internal Firm ServicesIndustry/Sector Not ApplicableSpecialism IFS - OperationsManagement Level Associate & Summary A career in Administration and Secretarial Services, within Internal Firm Services, will give you with the opportunity to provide administrative support to PwC employees. Youll focus on using business software applications to prepare reports, receiving and directing incoming calls or emails to the appropriate parties, arranging business travel, tracking expenses, and coordinating meeting arrangements.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.As an Associate, you\'ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Invite and give in the moment feedback in a constructive manner.
• Share and collaborate effectively with others.
• Identify and make suggestions for improvements when problems and/or opportunities arise.
• Handle, manipulate and analyse data and information responsibly.
• Follow risk management and compliance procedures.
• Keep up-to-date with developments in area of specialism.
• Communicate confidently in a clear, concise and articulate manner - verbally and in the materials I produce.
• Build and maintain an internal and external network.
• Seek opportunities to learn about how PwC works as a global network of firms.
• Uphold the firm's code of ethics and business conduct.

Activities to be performed:

• Set up new client job codes in the firms proprietary accounting software (iPower), including all associated maintenance (e.g., budget rates)
• Monitor WIPs, review engagement letters to determine fees to be charged, and liaise with managers to ensure out of pocket expenses are captured
• Draft, finalize, and issue invoices to clients on a timely basis to support achievement of partners monthly billing targets (i.e., NIDO)
• Liaise with managers to ensure internal revenue allocations are agreed in advance and billed as part of the progress billing cycle where applicable
• Respond to client queries regarding invoices, including preparation of analyses and preparation of amended invoices when required (as directed by the partner/manager)
• Prepare, finalize and issue credit notes, and prepare bad debt request forms or cash transfer request forms with partner approval
• Update and manage fee and billing schedules
• Maintain and build internal and external client relationships by providing exceptional client service, and assisting with resolving complex client issues and suggest favorable solutions
• Prepare monthly detailed analysis of WIP (as required by the partner/manager) to ensure the WIP value reflects what is expected to be recovered in fees from the client. When it doesnt, prepare month-end WIP provisions for review with partner/manager
• Monitor and/or manage the partners overall financial investment, including WIP, A/R and cash collection actuals to target (i.e. NIDO)
• Track fees against budget, and conduct global fee reporting as required
• Generate monthly aged A/R reports and review with partner to determine actions required for aging accounts
• Provide collections with outstanding payment requests, as directed by manager/partner
• Maintain A/R notes against the bill record to describe any follow up activities performed
• Prepare and maintain Year-to-Date fee summaries as required

Requirements

• Bachelor's degree or equivalent in Commerce/Finance
• Moderate level knowledge in Microsoft Suite (primarily Excel and Word)
• Associate - Fresher to 1 year of professional experience in reporting or billing related work.
• Associate 2 - 1 year to 3 years of professional experience in reporting or billing related work.
• .Ability to work independently or with very little supervision.
• Good communication skills (both written and verbal).
• Ensuring high standard of quality in deliverables and being proactive and ensuring timely completion of assigned work.
• Experience working in a professional services firm is an asset, as is client service experience
• Experience supporting senior level staff
• Strong understanding of end-to-end financial processes including a numerical aptitude
• Strong knowledge of internal systems such as Lotus Notes and the firms proprietary accounting software (iPower)
• Demonstrates a commitment to providing excellent client service, by building and maintaining productive relationships with both internal and external clients
• Demonstrates ability to manage relationships and communicate effectively at all levels
• Confidence in ability to work in a highly technical and changing work environment
• Confidence to engage partners in billing, A/R management and collections activities
• Demonstrates a professional attitude, discretion, integrity and tact at all times
• Able to negotiate and influence effectively, with an ability to challenge in a constructive manner
• Strong written and oral communication skills
• Self-starter with the ability to manage multiple projects and meet deadlines
• Strong technical skills in Excel and Word
• Demonstrates ability to work in a multi-tasked, fast-paced and changing matrixed environment independently, and with minimal direction
• A demonstrated commitment to valuing differences and working alongside diverse people and perspectives

Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsOptional SkillsDesired Languages (If blank, desired languages not specified)Travel RequirementsAvailable for Work Visa Sponsorship?Government Clearance Required?Job Posting End Date

PwC