Job Description

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.Job title: Lead Analyst/Senior Analyst, Billing GovernanceJob ID: 35050
Job Level: PT2 Advance/PT1 Core
Job Location: Gurgaon, IN
Function: Finance (CFO)Why we need this role:As a Billings and Collections Analyst you will be required to ensure timely payments and support client relationships. Overall, your duties will include reviewing accounts and credit risk, payments, collection of overdue payments and maintain signed documents.?What you will do:

• Extensive experience in telecom billing operations, process improvement initiatives, and a solidunderstanding of Telecom BSS systems.
• Advanced proficiency in MS Office tools (Excel, Word, PowerPoint) and strong data analysis skills.
• Hands-on experience in managing telecom billing processes such as reconciliation, tariff management,customer invoicing, suspense analysis, and billing assurance.
• Familiarity with SQL is desirable.
• Proven ability to create clear and concise reports and presentations.

Personal Attributes

• Demonstrates ownership and accountability for personal tasks and deliverables.
• Excellent problem-solving skills, especially in complex or unfamiliar scenarios.
• Strong ability to understand and manage complex processes and business workflows.
• Thrives in high-pressure environments, able to meet tight deadlines effectively.
• Committed to continuous improvement and driving innovation.

Communication & Collaboration

• Outstanding communication skills, both within the Billing Governance team, with management, and external stakeholders.
• Proven track record in building and maintaining strong relationships with team members and stakeholders.
• Excellent interpersonal skills, capable of coordinating effectively with virtual teams across multiple locations,including India and Europe.

Work Ethic & Initiative

• Displays a high level of initiative, working proactively with minimal supervision.
• Demonstrates strong decision-making abilities and a focus on achieving successful outcomes.

What we're looking for:

• Extensive experience in telecom billing operations, process improvement initiatives, and a solidunderstanding of Telecom BSS systems.
• Advanced proficiency in MS Office tools (Excel, Word, PowerPoint) and strong data analysis skills.
• Hands-on experience in managing telecom billing processes such as reconciliation, tariff management,customer invoicing, suspense analysis, and billing assurance.
• Familiarity with SQL is desirable.
• Proven ability to create clear and concise reports and presentations.

Personal Attributes

• Demonstrates ownership and accountability for personal tasks and deliverables.
• Excellent problem-solving skills, especially in complex or unfamiliar scenarios.
• Strong ability to understand and manage complex processes and business workflows.
• Thrives in high-pressure environments, able to meet tight deadlines effectively.
• Committed to continuous improvement and driving innovation.

Communication & Collaboration

• Outstanding communication skills, both within the Billing Governance team, with management, and externalstakeholders.
• Proven track record in building and maintaining strong relationships with team members and stakeholders.
• Excellent interpersonal skills, capable of coordinating effectively with virtual teams across multiple locations,including India and Europe.

Work Ethic & Initiative

• Displays a high level of initiative, working proactively with minimal supervision.
• Demonstrates strong decision-making abilities and a focus on achieving successful outcomes.

What we offer you:Looking to make a mark?At Colt, you'll make a difference. Because around here, we empower people. We don't tell you what to do.Instead, we employ people we trust, who come together across the globe to create intelligent solutions.Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.Diversity and inclusion

• Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you'll be encouraged to be yourself because we believe that's what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.

Most recently we have:

• Signed the UN Women Empowerment Principles which guide our Gender Action Plan
• Trained 60 (and growing) Colties to be Mental Health First Aiders
• Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our

.BenefitsOur benefits support you through all parts of life, for both physical and mental health.

• Flexible working hours and the option to work from home.
• Extensive induction program with experienced mentors and buddies.
• Opportunities for further development and educational opportunities.
• Global Family Leave Policy.
• Employee Assistance Program.
• Internal inclusion & diversity employee networks.

A global network

• When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring - take a look at 'Our People' site including our Empowered Women in Tech.

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