Job Description

Job Summary :The Call Center Sales Manager is responsible for leading, managing, and optimizing the sales team within a call center environment. This role involves driving sales performance, developing strategies to achieve sales targets, and ensuring a high level of customer satisfaction. The manager will oversee daily operations, coach team members, and implement effective sales techniques and processes.Key Responsibilities : Leadership and Management :- Lead and motivate the call center sales team to achieve and exceed sales targets.- Manage the recruitment, training, and development of sales agents.- Conduct regular performance evaluations and provide constructive feedback.Sales Strategy and Execution :- Develop and implement sales strategies to drive business growth.- Monitor and analyze sales performance metrics to identify areas for improvement.- Ensure that sales processes and practices are aligned with company goals and industry best practices.Customer Relationship Management : - Maintain a high level of customer satisfaction by ensuring that the sales team provides excellent service.- Handle escalated customer issues and resolve complaints efficiently.- Develop strategies to improve customer retention and loyalty. Operational Oversight :- Oversee the daily operations of the call center, ensuring smooth and efficient workflow.- Manage schedules, call volume, and staffing levels to optimize productivity.- Implement and monitor adherence to company policies and procedures. Reporting and Analysis :- Prepare and present regular reports on sales performance, customer feedback, and operational metrics.- Use data analysis to identify trends and inform strategic decisions.- Provide insights and recommendations to senior management.Qualifications :- Bachelor\'s degree in any domain or a related field.- Proven experience in a sales management role within a call center environment.- Strong track record of meeting and exceeding sales targets.- Experience in managing and developing a high-performing sales team.Skills :- Excellent leadership and interpersonal skills.- Strong analytical and problem-solving abilities.- Proficient in CRM software and sales analytics tools.- Excellent communication and negotiation skills.Attributes :- Results-oriented with a strong drive to achieve sales targets.- Customer-focused with a commitment to delivering high-quality service.- Adaptable and able to manage change effectively.- Strong organizational skills and attention to detail.Location : Dehradun, Noida, Jaipur, AhmedabadAt Bigship Logistics Pvt Ltd, you will have the opportunity to gain hands-on experience in sales within the logistics industry. You will work closely with our experienced sales team to understand the intricacies of selling logistics solutions and providing excellent customer service.About Company : BigShip is an AI driven shipping aggregator that simplifies logistics with ease technology and best customer support. We empower businesses with hassle free logistics solutions across all spheres- B2C, B2B, D2C and Cross Border. Serving clients with best in class technology and access to world class services of verified carrier partners, we are present in India across 29000+ pin codes and also serving across 150 countries with commercial and non-commercial shipments.To know more about the company : https://bigship.in (ref:updazz.com)

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