Job Description

Job Title: BI Service Delivery

Location: Mumbai


About Barclays

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.


Risk and Control Objective

Take ownership for managing risk and strengthening controls in relation to the work you do.


Working Flexibly


We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs


Hybrid Working


Structured hybrid role:

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, 'anchor', days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.





Introduction:


The candidate is expected to work in a high intensity, results oriented team environment as part of the Markets Service Management team in Mumbai, which is virtual extension of Global Service Management team in London. The candidate will be responsible for supporting Lead Service managers with oversight of delivery of their Third-Party Service Provider (TPSP) services. The candidate is expected to interact closely with counterparts in other regions and senior stakeholders and drive continuous improvement of BBPLC's Third Party Risk Management, enabling more effective and proactive management of risk.

This role provides the opportunity to make a strong immediate contribution for applicants who are proactive, tenacious, and eager to start.





What will you be doing?


• Support Global Markets Lead Service Managers with the day-to-day oversight of the delivery of their Third-Party Service Provider (TPSP) services.
• Ensure that TPSP services are fully set up in Process Unity, the Procurement system, for Service Delivery Management.
• Analyse TPSP service MI, prepare materials for and support Lead Service Managers with conducting TPSP service reviews.
• Support the Lead Service Manager with the management of TPSP service incidents.
• Identify continuous improvement opportunities for TPSP services, based on findings in contract review, and host continuous improvement sessions with the Lead Service Manager and TPSP. Document areas of improvement on a Continuous Improvement Plan.
• Provide assurance of TPSP-operated controls by evaluating control assessments against agreed controls assurance plans.
• Produce and maintain evidence materials in Process Unity for service management activities required by the TPSP Service Delivery Management Standard.
• Manage changes to TPSP contracts through the change governance process.
• Maintain TPSP service knowledge documentation.
• Track assets and IP made available to TPSPs and agree inventory regularly.
• Report software usage to Supplier Manager for licence management purposes.
• Drive continuous improvement of BBPLC's Third Party Risk Management, enabling more effective and proactive management of risk.
• Establish and maintain effective working relationship with stakeholders, while constructively challenging performance.


What we're looking for:


• Demonstrated analytical skills
• Expertise at MS Office applications like Excel, PowerPoint and Word
• Understanding of financial markets and products
• Excellent communication skills (verbal/written)
• Strong interpersonal, communication and presentation skills, with a willingness to learn and challenge
• Experience in service management / risk management / governance
• Good communication skills, consultative business partnering approach with a collaborative style
• Attention to detail, strong analytical skills, comfort with influencing peers and stakeholders
• Leadership experience with ability to demonstrate where to manage to outcomes without direct line accountability





Skills that will help you in the role:


• Experience of working with Third Party Service Providers in the financial industry
• Experience working in Procurement / understanding of Third Party risk
• Understanding of policies operating for effective Third Party management
• Experience of regulatory compliance, preferably in the financial services sector


Where will you be working?

Mumbai



Be More at Barclays

At Barclays, each day is about being more - as a professional, and as a person. 'Be More @ Barclays' represents our core promise to all current and future employees. It's the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.

Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset



We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.



Respect

We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.

Integrity

We operate with honesty, transparency and fairness in all we do.

Service

We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence

We champion innovation, and use our energy, expertise and resources to make a positive difference.

Stewardship

We prize sustainability, and are passionate about leaving things better than we found them.



Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.



Empower

Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.

Challenge

Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.

Drive

Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.