Job Description

About the role

About the Role:
Novartis is on a journey to digitalize benefits to improve employee experience and standardize and automate the benefits administration processes. Novartis envisions being a leader in the digital benefits space and is looking for an enthusiastic manager to manage the day-to-day benefits administration for the assigned countries, focusing on customer support, vendor operations relationships, process improvement and people management of the assigned benefits admin experts.

Key Responsibilities:

• Manage the team of benefits admin experts and their performance on day-to-day operational activities.
• Work closely with country P&O PP, regional and local Rewards resources, brokers, benefits vendors and Benify (benefits admin platform) to ensure that the day-to-day administration of the programs is operating efficiently.
• Act as a 1st-level escalation point to employees, country P&O, and payroll teams.
• Train the benefits administration experts on benefits SOPs, processes, benefits technology, etc.
• Act as an SME on the Benify platform and point of contact for Benefits admin experts for technical system queries.
• SPOC for Benify IT team on day-to-day reporting and system-related issues.
• Recognizes and articulates the need for process documentation updates and process improvements.
• Prepares and improves process maps with the help of a benefits admin specialist.
• Acts as a deputy and 2nd line of control to the Service delivery lead.

Role Requirements

Essential Requirements:

• University degree, preferable in management
• Professional level of English both written and spoken
• Solid understanding of benefit plans
• Experience in global service delivery model and process management.
• Experience of working in project-based environments
• Good understanding of Payroll and HR data management.

Why Novartis:

Our purpose is to reimagine medicine to improve and extend people\'s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network:

If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network

Accessibility and accommodation:

Novartis is committed to working with and providing reasonable accommodation to all individuals. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to receive more detailed information about the essential functions of a position, please send an e-mail to and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Functional Area

Human Resources

Division

People & Organization

Business Unit

P&O CoE Total Rewards

Employment Type

Regular

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Shift Work

No

Early Talent

No

Novartis