Job Description

Key Responsibilities:


• Manage and supervise the daily operations of the bell desk, including the activities of bellpersons and porters.


• Greet guests upon arrival with warmth and professionalism, assisting with luggage handling and ensuring a seamless check-in experience.


• Maintain a high level of guest service by training, mentoring, and motivating the bell desk team to exceed guest expectations.


• Coordinate closely with front office, concierge, and housekeeping departments to ensure efficient guest service delivery.


• Monitor lobby and entrance areas to ensure cleanliness, organization, and adherence to hotel standards.


• Handle guest inquiries, special requests, and complaints promptly and effectively, demonstrating a proactive approach to guest satisfaction.


• Oversee luggage storage and retrieval processes, ensuring accuracy and efficiency.


• Maintain knowledge of hotel facilities, services, and local attractions to assist guests with recommendations and information.





Requirements:


• Previous experience in a similar role within a luxury hotel environment, preferably within the InterContinental Hotels Group.


• Exceptional leadership and communication skills, with the ability to inspire and lead a diverse team.


• Strong organizational skills and attention to detail.


• Ability to thrive in a fast-paced, customer-focused environment.


• Flexibility to work various shifts, including weekends and holidays.


• Proficiency in English; additional languages are advantageous.





Benefits:


• Competitive salary and benefits package.


• Career growth opportunities within a global hospitality brand.


• Access to training and development programs to enhance skills and knowledge.


• A supportive and inclusive work environment that values teamwork and excellence in service delivery.





Join our team at InterContinental Hotel Group in Sector 90, Gurugram, where you can contribute to creating memorable experiences for our guests. If you are passionate about hospitality and ready to take on a leadership role, we invite you to apply for the position of Bell Captain and be part of our commitment to delivering unparalleled service. Apply now and embark on a rewarding career with us!


At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
Travel is a journey. We help make it a joy.



Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn? we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952. So if you can help us spread the joy of travel to all, we'd love to give you a warm welcome to the Holiday Inn? family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.