Job Description

Company DescriptionStrategically located in the heart of the IT corridor- Novotel Bengaluru Outer Ring Road brings to you different categories of beautiful rooms that are sleek and contemporary designed, full of modern day amenities suitable for your stay. In proximity to numerous IT parks and corporate hubs notably- Ecospace Business Park, Prestige Techpark, Cessna Business Park, Salarpuria Techparks- Novotel Bengaluru Outer Ring Road offers the perfect residence to travelers across the globe.Nearby to corporate offices- JP Morgan, Accenture, Honeywell, Deloitte and many more along Sarjapur Road and Marathahalli, Novotel Bengaluru Outer Ring Road brings to you seamless benefits of hosting events and conferences in well-equipped meeting spaces. Bengaluru, besides the Silicon Valley of the country, is close to some of the most significant historical and leisure destinations in South India- Mysore, Coorg, Goa, Munnar, Ooty, Pondicherry to name a few among the long list of leisure destinations.What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities.

Why work for Accor?

• We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\'s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visitDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESSKey Responsibilities:

• Greet guests warmly upon arrival and departure.
• Assist guests with their luggage, including transporting bags to and from guest rooms.
• Provide information about the hotel\'s amenities, services, and local attractions.
• Help guests with check-in and check-out procedures as needed.
• Ensure that all guest requests and requirements are promptly addressed.
• Deliver items such as room service orders, packages, and amenities to guest rooms.
• Ensure timely and accurate delivery while maintaining a high standard of guest service.
• Respond to guest requests and inquiries with a positive and helpful attitude.
• Coordinate with other hotel departments to fulfill special requests or needs.
• Ensure that the hotel lobby and other public areas are clean and welcoming.
• Report any maintenance or safety issues to the appropriate department.
• Follow hotel procedures for ensuring the safety and security of guests and their belongings.
• Handle guest valuables with care and confidentiality.
• Maintain records of luggage storage and other services provided.
• Assist with administrative tasks related to guest services as needed.

QualificationsQualifications:

• High school diploma or equivalent preferred.
• Previous experience in a customer service role, particularly in the hospitality industry, is advantageous.

Accor