Job Description

Skills & Experience

- A minimum of 3 and a maximum of 5 years of relevant experience with start-ups/ e-commerce/ strategic consulting organizations.

- Certified Diabetes Educator preferred

- Current understanding of industry requirements, processes, and procedures for Dieticians and Diabetes Educators

- Outstanding verbal and written communication skills with the ability to utilize diverse modes of communication. Ability to adapt communication style to suit different audiences such as patients, teammates, customers, and scientific professionals.

- Attention to detail and strong organizational skills to help keep you on track during rapidly changing situations.

- Growth mindset and the desire to constantly learn and improve.

- Strong desire to build relationships with patients and willingness to help others as a frontline care provider.

- Comfortable using various digital platforms and a remote delivery model in a rapidly changing environment; technology literacy is a must!

- Hands on experience in excel or google sheet

- Strong consideration for candidates with multi-lingual abilities.

Job Responsibilities

- Calling 100+ new patients everyday and onboarding them on the diabetes program

- Should be able to take adequate information from the patient and fill the required details for profile completion

- Well versed with profiling the patient and patient segmentation

- Calling all the new patients who have requested a call beckon the confirmed time and date

- Addressing all patient queries regarding the program and guiding them.

- Provide patient care with science-based therapeutic tools, using an evolving digital app as your primary source of communication (includes texting, phone calls, and video

- Provide ongoing coaching and education with BeatO\'s patients that primarily focuses on a personalized nutrition & care plan.

- Sharing and managing the escalation matrix for the assigned patients.

- Empathize, connect, and partner with patients to ensure personal success and sustainability using various counseling techniques including, but not limited to motivational interviewing and patient-centered goal setting.

- Uphold company values and maintain a strong team dynamic including sharing your specific expertise and skills with your teammates.

- Learn and incorporate new scientific findings into patient education.

- Maintaining all data related to the function and should be well versed with excel

- Collaborate cross-functionally with Enrollment Advisors, Support Operations, and Product Teams to provide feedback and communicate coaching best practices.

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