Job Description

Job Duties :

- 10-12 years of experience in resource management and workforce planning.

- Workforce Planning : Develop and implement strategies for effective staffing levels based on business needs, seasonal fluctuations, and projected growth.

- Resource Allocation : Allocate resources efficiently by forecasting staffing requirements and scheduling personnel to meet service level goals.

- Performance Analysis : Monitor and analyze workforce performance metrics to identify trends, patterns, and areas for improvement.

- Optimization of Process : Continuously refine and optimize workforce management processes, including scheduling, forecasting, and staffing, to enhance efficiency.

- Team Management : Lead, mentor, and motivate a team of workforce analysts and planners to ensure a high-performing and engaged workforce.

- Collaboration : Collaborate with cross-functional teams such as HR, Operations, and Finance to align workforce planning with organizational goals.

- Technology Utilization : Implement and leverage workforce management tools and systems to automate processes and enhance accuracy.

- Capacity Management : Provide supply and demand reporting to identify resource and skill shortages or surpluses.

- Skillset Analysis : Ability to understand various skills, grasp requirements, and discuss possible solutions with the delivery team.

- Excellent knowledge in MS Excel.

- Analytical reporting : Prepare and publish periodical reports with regards to employee utilization, team performance, and project progress.

- Analyze and explain the budget, forecast, and actual variances.

- Highlight the anticipated utilization for the upcoming month in comparison to the budget and provide any insights into any gaps in forecasted production.

- Coordinate with US resource managers and engagement team to discuss conflicts and demand management.

- Flags potential conflicts (i.e. client work or PTO) and communicates with the Associate, Specialist, and Engagement teams as needed to find a resolution.

- Review and highlight individual trends with mid-month (and EOM) schedule to actual variances.

Qualifications, Knowledge, Skills and Abilities :

- Workforce Management + Project Management + Business Communication + MIS Reporting

- Bachelor\'s degree in Business Administration, Human Resources, or related field. Master\'s degree preferred.

- 10 to 12 years of experience in workforce management or related roles, preferably in a fast-paced environment.

- Proficient in workforce management software and tools.

- Strong analytical and problem-solving skills

- Excellent leadership and communication abilities

- Proven ability to drive process improvements and adapt to changing business needs.

Additional Information :

- This role requires a strategic thinker with a hands-on approach to managing and optimizing workforce operations. The candidate should demonstrate a deep understanding of Resource planning methodologies, exceptional leadership skills, and a track record of successfully implementing Resource management strategies.

Note : This job description is intended to outline the general responsibilities and qualifications for this position. It is not an exhaustive list of all duties, responsibilities, or qualifications associated with the role.

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