Job Description

Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleAs a Batch and Console Monitoring Operator Kyndryl are project-based subject matter experts - good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally figuring it out. This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients.Contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate system. This role isnt specific to any one platform, so youll need a good feel for all of them. And because of this, youll experience variety and growth at Kyndryl that you wont find anywhere else.Youll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges - in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. Thats the kind of impact you can have!This is a project-based role where youll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, youll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that wont be an issue.Your future at Kyndryl
There are lots of opportunities to gain certification and qualifications on the job, and youll continuously grow. Many of our System Administrators are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.Who You AreYoure good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, youre open and borderless - naturally inclusive in how you work with others.Required Technical and Professional Experience

• 3+ years of Experience in Batch and Console Monitoring.
• Release agreed batch job per job sheet or adhoc request.
• Monitoring batch job status including overrun / msgw / not started / fail etc
• Reporting, monitor the batch job status and report to support team per instruction and raise ticket.
• Recover issue job per operation manual or instruction from pc/app team, including job rerun / force completed / on-hold / off-hold / release etc
• Provide system monitoring support.
• Monitor console and email to detect alert/event and do regular health check.
• Follow operation manual to determine whether next action required.
• Follow procedure to call engineer for immediate action , open incident ticket & assign to concerned team & send email
• Informed IPC & Management Team for major incident reporting.

Preferred Skills and Experience

• Have knowledge of batch job run.
• Familiar with basic operations on platform Windows / Linux / AS400
• Have deep knowledge of infra system monitoring.
• Familiar with console monitoring tool like netcool / datadog / nagios / Dynatrace etc
• Familiar with job schedule tool autosys / Control-M /Quartz
• Familiar with ticketing system Service-Now.
• Follow instruction and operation manual strictly.
• Able to work shift to support 24*7 service.
• Good working attitude and communication skill.
• Ability to work under pressure.

Being YouDiversity is a whole lot more than what we look like or where we come from, its how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But were not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. Thats the Kyndryl Way.What You Can ExpectWith state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.Get Referred!If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contact's Kyndryl email address.

Kyndryl