Job Description

Company Description

• Responsible for overall supervision, planning, controlling and coordination of all activities of the assigned outlet.
• Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Visakhapatnam Varun Beach to ensure maximum cooperation, productivity, and guest service.
• Monitor and supervise service flow in the assigned outlet.
• Any matter which may affect the interests of Novotel Visakhapatnam Varun Beach should be brought to the attention of the Management





• Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation



• Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards



• Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis



• Take food and beverage orders according to guest's requirements and preferences



• Deliver food & beverage services in accordance to departmental standards and procedures



• Ensure that all food & beverage are served according to service standard



• Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full



• Try to remember individual patron's names and their preferences to extend a personalized service



• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)



• Collect food and beverage supply requisition, ensure that the stock collected is as per requisition



• Handle guests' complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management



• Supervise and assist in assigned work station's activities and oversee the operation of outlet in the absence of management



• Assist other Food & Beverage outlets with their operations during peak times or when required



Additional Information

• Responsible for daily administration, meeting and greeting, dealing with guests' queries and complaints, and booking rooms. visitors
• Maintain high standards of customer services at the Reception desk so that customers' expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
• Any matter which may affect the interests of Novotel Visakhapatnam Varun Beach should be brought to the attention of the Management.