Job Description

Creates 100% guest satisfaction by providing Yes I Can! genuine hospitality and by exceeding guests expectations



Gives personal attention, takes personal responsibility and uses teamwork when providing guest service



Listens, apologies with empathy, finds a solution and follows through when resolving guest problems



Assumes the responsibility to notice when the guest is not satisfied and uses best judgement as to when it is appropriate to use the 100% Guest Satisfaction Guarantee



Performs other duties as required to provide Yes I Can! genuine hospitality



Provides prompt quality service to customers by preparing beverages and serving guests in accordance with Brand standards



Provides service by suggesting a cocktail/wine or non-alcoholic beverage, recommending promotional items and up selling to premium products as appropriate



Demonstrates a thorough knowledge of beverage recipes and mixing procedures



Maintains knowledge of bar inventory and wine selection to respond properly to customer questions



Prepares drinks in accordance with the guest's order



Stocks and orders all supplies and glassware; displays beverages in an attractive fashion



Assures high quality of service and product and maximises the profitability of the operation by assisting the Food & Beverage Manager in managing the bar in accordance with Brand's standards



Co-ordinates schedule and staffing for assigned shifts



Supervises bar staff during assigned shifts



Assists in the control of customer bills



Approves requisitions for required supplies in Manager's absence



Promotes good public relations through the proper handling of customer complaints



Ensures that product served is in accordance with Brand's standards by inspecting food presentation and ensuring that staff utilize proper serving techniques



Ensures that the customer receives quality service by providing work direction for Bar staff



Supervises servers, verifying that their workstations are stocked, neat and orderly



Ensures that the area is ready for customers by checking overall condition of bar on a regular basis



Ensures that the restaurant is in neat and orderly condition at all times



Provides accurate reports of operations for management as requested



Adheres to legal and/or Brand policies and standards



Understands and follows the laws and guidelines for beverage service



Handles cash, checks and/or credit cards in accordance with Brand policies



Keeps Manager promptly and fully informed of all problems or unusual matters of significance.



Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.



Maintains a favorable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.



At all times projects a favorable image of the Hotel to the public.



INDFOH