Job Description

Company Description

Grand Mercure Bengaluru at Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests.


Features an all-day dining restaurant, cafe & alfresco, a fitness

centre, spa, swimming pool, an entertainment zone, library

lounge, art gallery and business centre

Primary Responsibilities

Bar Operation

Ensure that the bar is set according to standards and procedures Greet all guests warmly upon first contact Take down food and beverage orders from guests and ensure that the orders are correct Prepare and serve drinks and snack orders according to service standard. Ensure that hot snacks and cold drinks are served promptly to the guests once they are ready, such that they arrive at the guests' table at the correct temperature Try to remember individual guest's names and their preferences to extend a personalized service Creation of new beverage/cocktails to suit guests' needs. Up-sell and promote other food and beverage offers at every available opportunity to maximize sales revenue. Obtain guests' feedback during operations to ensure satisfaction Prepare and ensure that the bills are charged properly before presenting them to the patrons for payments Thank all patrons for patronizing the outlet upon their departure Clear and tidy up bar counter after the departure of the patrons as quickly as possible Report any complaints, incidents or other irregularities to management Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP) Order and collect food and beverage supply requisition. Ensure that the stock is collected as per requisition. Prepare garnishes for operation Clean and maintain all operational equipment Practice appropriate and effective measures to improve control of costs

Other Responsibilities

Maintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features


Be well versed in hotel fire & life safety/emergency procedures


Attend all briefings, meetings and trainings as assigned by management


Report for duty on time wearing clean and complete uniform at all times


Maintain a high standard of personal appearance and hygiene at all times


Perform other reasonable duties assigned by the assigned by Outlet Manager / Management of the Hotel

Qualifications

Degree or Diploma in Hotel Management


Certification of bar or mixologist


Should Have atleast 2 years of experience as bartender