Barista : Resort

Year    Darjiling, WB, IN, India

Job Description

As a Barista at a hotel or resort, you will provide excellent coffee-based beverages and related customer service to guests in a relaxed and welcoming environment. Your primary responsibility will be to prepare and serve espresso-based drinks, as well as other beverages such as tea, juices, and specialty drinks, ensuring high-quality standards. You will be the face of the coffee service in the establishment, and your role is critical in delivering an outstanding guest experience.

Key Responsibilities:

• Prepare and Serve Beverages:
• Make espresso-based drinks (latte, cappuccino, macchiato, etc.), brewed coffee, and other specialty drinks.
• Customize orders according to guest preferences (milk alternatives, flavorings, etc.).
• Ensure that beverages are presented with high quality, consistency, and in a timely manner.
• Customer Service:
• Greet guests warmly and make them feel welcome.
• Provide information on the coffee menu and suggest options based on guest preferences.
• Handle guest orders and requests efficiently while maintaining a positive and professional attitude.
• Upsell additional items such as pastries, sandwiches, or snacks.
• Maintain Cleanliness and Organization:
• Keep the coffee station, equipment, and surrounding areas clean, organized, and sanitized throughout your shift.
• Refill supplies such as cups, lids, napkins, and coffee beans, and monitor stock levels.
• Clean and maintain coffee machines, grinders, and other equipment as per the hotel's or resort's cleaning standards.
• Operational Efficiency:
• Monitor inventory and assist with stock ordering and rotation to ensure freshness.
• Prepare and serve a variety of hot and cold beverages, ensuring proper brewing methods.
• Adhere to proper cash handling and transaction processes when processing guest payments.
• Teamwork:
• Work collaboratively with other team members, including servers, bartenders, and kitchen staff, to ensure a smooth workflow.
• Assist in training new baristas or support staff as needed.
• Participate in team meetings to discuss operational improvements, guest feedback, and service standards.
• Guest Satisfaction:
• Engage with guests, taking time to understand their preferences and creating a personalized coffee experience.
• Resolve guest complaints or issues in a professional and timely manner, escalating to management when necessary.
• Health & Safety Compliance:
• Follow food safety and hygiene regulations to ensure a clean and safe environment for both staff and guests.
• Ensure that all drinks are made following health and safety standards, with correct ingredient handling and temperature controls.
• Sales & Upselling:
• Promote the hotel or resort's signature drinks or seasonal offers.
• Suggest food pairings or special deals to increase sales and enhance the guest experience.

Skills & Qualifications:

• Experience:
• Previous experience as a barista, preferably in a hotel, resort, or cafe environment.
• Strong knowledge of coffee and espresso-based drinks, along with a passion for coffee culture.
• Customer Service:
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests of diverse backgrounds.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Technical Skills:
• Familiarity with coffee-making equipment (espresso machines, grinders, etc.) and maintenance procedures.
• Ability to prepare drinks to meet customer expectations consistently.
• Personality:
• Friendly, approachable, and professional demeanor.
• Enthusiasm for learning about new coffee trends and beverages.
• Ability to work well under pressure and maintain a positive attitude.
• Physical Requirements:
• Ability to stand for extended periods of time and work in a fast-paced environment.
• Capable of lifting and carrying up to 25 pounds (e.g., coffee supplies, containers).

Work Environment:

• Work is primarily in a coffee bar or cafe area within the hotel or resort.
• The position may require working in shifts, including weekends, holidays, and evenings.
• Exposure to high levels of noise, heat from equipment, and possibly varying temperature environments depending on the setting.

Additional Notes:

• Training: On-the-job training will be provided to familiarize with specific hotel/resort processes, equipment, and customer service standards.
• Growth Opportunities: Depending on performance, there may be opportunities for advancement to supervisor or management positions within the F&B department.

This Barista role is essential in providing a high-quality, memorable experience for hotel or resort guests, showcasing hospitality and excellent coffee craftsmanship.

Job Type: Full-time

Pay: ?20,000.00 - ?30,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Food provided

Schedule:

• Rotational shift

Supplemental Pay:

• Performance bonus
• Quarterly bonus
• Shift allowance

Work Location: In person

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Job Detail

  • Job Id
    JD3575194
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Contract
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Darjiling, WB, IN, India
  • Education
    Not mentioned
  • Experience
    Year