Job Description

THE ROLEAs a Barista at Bombay Sweet Shop, you will play an essential role in providing a fantastic coffee experience to our customers. Youll be responsible for brewing the perfect cup of coffee, serving specialty beverages, and sharing your passion for coffee with guests. Your role will involve greeting customers, offering recommendations, and ensuring that every customer leaves with a smile.This role will report to the Cafe Operations Manager and will be based across multiple locations in Mumbai.WHO YOU AREYou are a friendly, enthusiastic individual with a genuine love for coffee and exceptional customer service. You have a positive, approachable attitude and enjoy engaging with people. Whether youre making a perfect espresso or educating customers on our unique in-house blends, you take pride in delivering an unforgettable experience.YOUR TEAMYoull be part of the Barista Team, working closely with other team members to ensure smooth operations in a dynamic and vibrant cafe environment.WHO YOU WILL REPORT TOYoull report directly to the Cafe Operations Manager, collaborating with the broader cafe team to ensure the seamless running of day-to-day operations.YOU WILL BE RESPONSIBLE FOR

• Coffee Preparation: Prepare and serve coffee, specialty beverages, and other drinks according to customer preferences and company recipes.

• Customer Service: Greet customers, provide product recommendations, and share information about our in-house coffee blends.

• Coffee Equipment: Operate coffee equipment, including espresso machines, grinders, and brewers, while ensuring proper maintenance and cleanliness.

• Sales: Upsell additional items, such as pastries or other beverages, to enhance the customer experience.

• POS Management: Handle cash transactions, operate the POS system accurately, and ensure proper billing and payments.

• Sanitation & Cleanliness: Maintain cleanliness and organization of the coffee station and service area.

• Health & Safety: Follow food handling and sanitation guidelines to ensure health and safety standards are met.

• Team Collaboration: Work closely with other team members to ensure smooth operations and exceptional customer experiences.

SKILLS & EXPERIENCETo excel in this role, youll need:

• Minimum 2 years of experience as a Barista in a customer-facing environment.

• A strong knowledge of coffee, especially Indian coffees, with a keen interest in global coffee trends.

• Experience in using restaurant software (POS, checklists, and inventory systems).

• Fluency in English and Hindi for effective communication with customers and colleagues.

WHAT YOULL GET

• Learning Opportunities: Expand your coffee knowledge and skills in a dynamic, coffee-centric environment.

• Team Culture: Be part of a vibrant and supportive team that values collaboration and excellence.

• Growth Potential: Join a company thats scaling new heights with multiple locations across Mumbai and beyond.

• Recognition: Contribute to the success of Bombay Sweet Shop, a part of Hunger Inc.s award-winning family of brands.

If you are passionate about coffee, customer service, and creating memorable experiences, wed love to have you on our team!

Hunger Inc Hospitality