Job Description

Job description

• Greet all customers with friendly, personalized service and develops a rapport with them.
• Maintaining a fast speed of service, especially during rush times and high peak season.
• Take orders from customers and input their selections into the cafe's internal computer systems
• Develop sufficient knowledge on the list of products and offerings and effectively and accurately communicate it to customers
• Prepare all beverages according to customer requirements within the prescribed time frame
• Prepare / reheat / serve food according to the set standards
• Grinding, weighing and packing coffee beans for customers
• Understanding the basics of all company coffees (roast level and flavor notes)
• Able to suggest beverages, roasts and equipment based on customer's requirement
• Ensures cleanliness at the station and cafe in general during each shift
• Respond to guest questions, concerns and complaints and make sure they leave satisfied
• Follow all cafe safety and security procedures and arrive on time for all shifts and stay until shift completion
• Maintains efficient, friendly service. Clear tables in a timely and thorough manner.
• Responds proactively to prevent heated customer service situations.
• Restocks retail shelves when necessary, keeping in mind set merchandising guidelines. Keeps the retail areas neat and clean.

Job Type: Full-time

Pay: ?12,000.00 - ?18,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift
• Evening shift
• Morning shift
• Rotational shift
• Weekend availability

Supplemental Pay:

• Commission pay

Experience:

• total work: 1 year (Preferred)

Work Location: In person