Job Description

Company Description \'Why work for Accor We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\'s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\' Main Duties: Administration To ensure that departmental operations manuals are prepared and updated annually. To maintain the daily log book. To submit to Food and Beverage office the following: monthly outlet report, monthly objective review, trainer\'s report etc. To plan the outlet weekly roster and work schedules to ensure that the outlet is adequately staffed to handle the level of business. To maintain outlet communication board. To submit all guest / staff incident reports. To report \'Lost & Found\' items, and handle them in accordance to the Policy & Procedures. To attend weekly Food & Beverage meeting and daily operations meeting. To control requisitioning, storage and careful use of all operating equipment and supplies. Customer Service Ensure that all employees establish a rapport with guests. Handle all guest requests and enquiries on food, beverage and service. To be demanding and critical when it comes to service standards. To ensure that the outlet team projects a warm, professional and welcome image Financial To strictly adhere to the established operating expenses and ensure that all costs are controlled. To ensure an effective payroll control through a flexible work force maximizing the utilization of part time employees and closely cooperating with other Food & Beverage outlets. To contribute in the formulation of the annual operating budget in determining outlet projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan. To account for the correct settlement of all sales and be overall responsible for cashier / floats and their maintenance. To handle voiding, correcting, changing of checks in accordance with the prescribed procedures and account for all checks used during each shift. To identify and correct any errors To co ordinate and help the catering sales department in achieving the budgeted revenue of the department To participate in the formulation of the annual marketing plan and implement effective sales and promotional activities to maximize revenues. To implement a consistent guest recognition programs and maintain a relevant guest database. Operational To ensure that the outlet is managed efficiently according to the established concept statement, providing a courteous, professional, efficient and flexible service at all times following Novotel Standards To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned place of work to the standard set. To assign responsibilities to subordinates and check their performance periodically. To be hands on manager and be present at all times in the banquet areas, especially during busy periods. To implement flexible scheduling based on business patterns. To establish and strictly adhere to the par stocks for all operating equipment, supplies, inventoried items, and to ensure that the outlet is adequately equipped. To conduct monthly inventory checks on all operating equipment and supplies. To control the requisitioning, storage and careful use of all operating equipment and supplies. To conduct daily pre-shift briefings to employees on preparation, service and menu. To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives. To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to the F&B manager if no immediate solution can be found and assure follow up with guests. To establish a rapport with guests maintaining good customer relationship. To ensure that the outlet cashiering procedures are strictly adhered to and that the cashiering system is updated and operated correctly To be responsible for protection of all assets of his areas, proper storage and inventory of equipments & furniture. Personnel To identify training needs and plan training programs for the employees. To ensure that the outlet employees are adequately trained and have the necessary skills to perform their duties with maximum efficiency. To liaise and inform Food & Beverage department and Human Resources department of all training sessions. To fully support the departmental trainers function in the department assigned, develop department trainers and assign training responsibilities. To assist in the training of Food & Beverage cashiering, ensuring that staffs have the necessary skills to perform their duties with the maximum efficiency. To ensure that all employees provide a courteous and professional service at all times. To supervise the employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the department\' operations manual. To conduct staff yearly performance appraisal. To ensure that all employees maintain a high standard of personal appearance and hygiene at all times. To ensure that all employees report for duty punctually wearing the correct uniform and name badge at all times. To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development. To ensure that all employees have a complete understanding of and adhere to the hotel\'s employee rules & regulations. To ensure that all employees have a complete understanding of and adhere to the hotel\'s policy relating to fire, hygiene, health and safety. Other Duties To carry out bi-yearly, yearly inventory of operating equipment as well as conducting monthly par stock checks. .To carry out any other reasonable duties and responsibilities as assigned. To ensure that the outlet is kept clean and organized, both at the front as well as the back of house. To liaise and organize with Housekeeping department that the established cleaning schedules are strictly adhered to. To coordinate all repair and maintenance and issue repair and maintenance job orders to ensure the proper maintenance of the outlet Occupational Health & Safety To ensure that all employees have a complete understanding of and adhere to the hotel\'s policy relating to fire, hygiene, health and safety Employee Responsibility All employees to safeguard their health and safety, and the health and safety of others, in the workplace. Replacement and Temporary Mission: Be ready and responsible for any job, which may be assigned by the Management. Qualifications Minimum of 3 years of relevant leadership experience in a similar role Ability to focus attention on guest needs, remaining calm and courteous at all times Service focused personality with previous leadership experience preferably in a luxury property. Strong interpersonal and problem solving abilities. The ability to balance multiple priorities and act with a sense of urgency, whilst remaining calm under pressure. Ability to work well under pressure in a fast paced environment Ability to work cohesively and collaboratively as part of a team.

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