Job Description

Organizes functions and events for hotel clients

\xc2\xa7 Assists guest in organizing functions within hotel ability

\xc2\xa7 Consistently uses banquet process and follows brand standards

\xc2\xa7 Schedules staff to provide coverage for banquet events

\xc2\xa7 Communicates with event hosts/clients throughout event

Directs banquet setup and scheduling

\xc2\xa7 Leads Banquet Event Order (BEO) meetings on a weekly basis

\xc2\xa7 Reviews BEO\xe2\x80\x99s for errors and makes corrections

\xc2\xa7 Anticipates banquet scheduling and supply needs based on BEO\xe2\x80\x99s and forecasting

\xc2\xa7 Communicates regularly with Sales, Catering, and Kitchen to coordinate events

\xc2\xa7 Inspects Banquet Rooms to ensure setup meets client expectations

Manages scheduling, training, and performance of banquet employees

\xc2\xa7 Recruits and selects qualified candidates

\xc2\xa7 Provides employees with the orientation and training needed to understand expectations and perform job responsibilities

\xc2\xa7 Communicates performance expectations and provides employees with on-going feedback

\xc2\xa7 Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

\xc2\xa7 Schedules employees to meet banquet labor expense projections and staff events

Tracks banquet supplies and makes orders

\xc2\xa7 Reviews contracts with banquet vendors

\xc2\xa7 Orders linens, food products, equipment, and other banquet supplies to meet department needs

\xc2\xa7 Leads quarterly inventories

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

\xc2\xa7 Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

\xc2\xa7 Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

\xc2\xa7 Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

\xc2\xa7 Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

\xc2\xa7 Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures

\xc2\xa7 Attends work on time and as scheduled

\xc2\xa7 Follows hotel grooming and hygiene standards

\xc2\xa7 Minimise safety hazards by following all safety rules and procedures

\xc2\xa7 Keeps Manager promptly and fully informed of all problems or unusual matters of significance

\xc2\xa7 Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position

\xc2\xa7 Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

\xc2\xa7 At all times projects a favourable image of the Hotel to the public

INDFOH