Job Description

Company Description

Your Fairmont Journey Starts Here:


Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.



• Assist in greeting and seating guests.
• Perform the task of maximize sales opportunities through knowledge of product and suggestions.
• Ensure that orders are taken clearly and accurately so that the cashier and kitchen ambassadors can fulfil their duties effectively.
• Assist in supervising the team in providing quality service to the guests.
• Pay regular attention to guests to ensure that their requests are attended to and exceed their expectation.
• Serve food and beverage to guests in the banquet area.
• Assist with the set up of the banquet area
• Participate in the daily briefings of the department as well as monthly meetings to discuss the various aspects of service.
• Promote the restaurant's specialties and serve in accordance to the established standards.
• Ensure that the working areas are well maintained.
• Be helpful towards guests that need assistance.
• Clean and prepare tables for inflow of guests.
• Assure guests that their complaints or feedback will be dealt with and report to manager with regards to any feedback given.
• Keep tables and service areas clean and tidy as per procedure manual.
• Maintain hygienic food service techniques during service.
• Take responsibility for your designated section and station.
• Coach and train team to deliver consistent service
• Perform all tasks to Fairmont Brand standards.
• Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.



Qualifications

• Projects professional image at all times through personal presentation/ interpersonal skills.
• Understanding of luxury guest expectations and a desire to exceed these expectations.
• Initiates contacts and establishes raport easily.
• Organises time and work efficiently.
• Excellent verbal and written communication skills
• Has the ability and willingness to undertake further development
• Willingness to work weekends and public holidays as part of the job role.
• Has the aptitude and willingness to undertake further development with Fairmont.
• Hold a Food Hygiene certificate.



Additional Information

• Bachelor's degree in Hospitality Management or related field preferred.
• Proven experience in a customer service role, preferably in hospitality or a luxury service environment.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain calm under pressure.
• Knowledge of the local area and its attractions is a plus.
• Proficient in Microsoft Office Suite and property management systems.