- Conducting customer satisfaction surveys to understand what areas of the company\'s services need improvements.- Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution.- Curating streamlined email and social media communication mediums for offers, updates and much more.- Dealing with customer issues and churning out an easy-to-follow solution.- Managing payment and delivery of customer orders.- Helping customers choose the right product for their requirements and budget.- Handling customer concerns and complaints in a timely manner.- Informing customers of upcoming promotions or deals.- Establishing a positive rapport with all clients and customers in person or via phone.- Forming reports based on customer satisfaction statistics and helping their team to develop new skills.- Fixing appointments based on the availability of customers and clients.- Interacting with customers to ensure they have a desirable and shareable experience. (ref:updazz.com)
updazz .com
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