1. Transaction Monitoring: \xc2\xb7 Monitor retail transactions, including deposits, withdrawals, fund transfers, and other related activities. \xc2\xb7 Identify discrepancies or potential issues in transactions and take proactive measures to address them promptly. 2. Customer Communication: \xc2\xb7 Communicate with customers to provide updates on their transactions and address any concerns or inquiries they may have. \xc2\xb7 Ensure clear and effective communication to maintain a positive customer experience. 3. Documentation and Record-Keeping: \xc2\xb7 Maintain accurate records of retail transactions and customer interactions. \xc2\xb7 Ensure that all documentation complies with regulatory requirements and internal policies. 4. Cross-Functional Collaboration: \xc2\xb7 Collaborate with various internal departments, including customer service, compliance, and branch operations, to resolve issues and streamline processes. \xc2\xb7 Act as a liaison between retail operations and other departments to ensure a cohesive and efficient workflow. 5. Follow-Up Procedures: \xc2\xb7 Develop and implement follow-up procedures to track and resolve outstanding issues related to retail transactions. \xc2\xb7 Regularly review and update follow-up protocols to enhance efficiency and effectiveness. 6. Quality Assurance: \xc2\xb7 Conduct regular audits and quality checks on retail transactions to ensure accuracy and compliance with established standards. \xc2\xb7 Identify areas for improvement and work towards enhancing the overall quality of retail operations. 7. Customer Relationship Management: \xc2\xb7 Build and maintain positive relationships with customers by providing excellent follow-up services. \xc2\xb7 Seek feedback from customers and use it to continuously improve the follow-up process. Job Types: Full-time, Fresher Pay: \xe2\x82\xb915,000.00 - \xe2\x82\xb921,000.00 per month Benefits:

• Cell phone reimbursement

Schedule:

• Day shift

Education:

• Bachelor\'s (Preferred)

Experience:

• total work: 1 year (Preferred)
• Bank follow up officer: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person Application Deadline: 20/06/2024