Job Description

Role : Customer Banking officer

Location : Ernakulam

Qualification : Graduation

Experience : Minimum 1 year

JD

Communication skills:

Customer relationship managers require excellent speaking, listening and writing skills to interact well with customers and the organisation's employees and vendors.

Customer service skills:

They can benefit from being calm, empathetic and patient and knowing how to respond to customer suggestions and complaints and resolve their problems promptly to ensure customer satisfaction.

Collaboration skills:

To be effective in building customer relationships and expand the customer base, customer relationship managers may collaborate with the organisation's senior executive, other managers, salespeople and other employees.

Presentation skills:

To discuss customer relationship strategies with the organisation's senior management and other personnel, the customer relationship managers may make informative presentations outlining their plans in detail.

Problem-solving skills:

When customers have issues with the organisation's products and services, customer relationship managers can identify the problems and devise proper resolutions.

Negotiation skills:

By being a good negotiator, a customer relationship manager can explain the benefits of the organisation's products and services and persuade current and new customers to purchase them.

Time management skills:

Prompt responses to customer queries and the timely implementation of customer service strategies are the key to building lasting relationships with customers and ensuring long-term customer satisfaction.

Computer skills:

Customer relationship managers regularly use computers, the Internet and customer relationship management software to build, document and maintain customer relationships.

Product and service knowledge:

Up-to-date knowledge of an organisation's products, services, upgrades and issues can help the customer relationship manager to keep customers informed and make sales.
Job Types: Full-time, Permanent

Pay: From ?20,000.00 per month

Benefits:

Cell phone reimbursement Provident Fund
Schedule:

Morning shift
Supplemental Pay:

Performance bonus Yearly bonus
Work Location: In person