Job Description

Bank Follow-Up Officer
Location : Ernakulam, Kerala
Salary : ?15,000 - ?20,000 per month
Gender : Male preferred
Experience : Freshers or Experienced

Job Overview :

We are looking for a proactive and dedicated Bank Follow-Up Officer to join our team in Ernakulam . The ideal candidate should possess good communication skills and a strong understanding of banking operations. This position is open to both freshers and individuals with prior experience in banking or customer service roles. The Bank Follow-Up Officer will be responsible for following up with customers and ensuring that banking tasks are completed efficiently.

Key Responsibilities :

• Follow-up with customers to ensure the completion of bank processes, such as loan applications, document submissions, and payments.
• Maintain accurate records of customer communications and follow-up actions.
• Assist customers with queries and concerns , offering solutions as needed, and ensuring their needs are met.
• Contact customers via phone calls, emails , or in-person meetings to resolve any pending issues.
• Ensure timely processing of paperwork , including loan agreements, credit applications, and account-related documents.
• Work closely with the banking operations team to ensure smooth processing and completion of tasks.
• Provide feedback to management regarding customer issues, service improvement opportunities, and any operational challenges.
• Ensure that all activities are conducted in compliance with banking regulations and company policies.
• Assist with general administrative duties and documentation, as required.
• Report daily/weekly progress to the concerned supervisor or department.

Key Requirements :

• Male candidates preferred.
• Freshers or candidates with some experience in banking, finance, or customer service.
• Strong communication skills (both verbal and written).
• Ability to handle customer queries and provide clear and efficient follow-up.
• Basic knowledge of banking processes and regulations.
• Organizational skills with attention to detail.
• Ability to handle multiple tasks and prioritize effectively.
• Proficiency in MS Office and basic computer operations.
• Ability to work independently and as part of a team.
• Fluency in English and Malayalam is required (additional languages are a plus).

Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)

Work Location: In person

Speak with the employer
+91 7012483591