Job Description

1. Transaction Monitoring:

Monitor retail transactions, including deposits, withdrawals, fund transfers, and other related activities.

Identify discrepancies or potential issues in transactions and take proactive measures to address them promptly.

2. Customer Communication:

Communicate with customers to provide updates on their transactions and address any concerns or inquiries they may have.

Ensure clear and effective communication to maintain a positive customer experience.

3. Documentation and Record-Keeping:

Maintain accurate records of retail transactions and customer interactions.

Ensure that all documentation complies with regulatory requirements and internal policies.

4. Cross-Functional Collaboration:

Collaborate with various internal departments, including customer service, compliance, and branch operations, to resolve issues and streamline processes.

Act as a liaison between retail operations and other departments to ensure a cohesive and efficient workflow.

5. Follow-Up Procedures:

Develop and implement follow-up procedures to track and resolve outstanding issues related to retail transactions.

Regularly review and update follow-up protocols to enhance efficiency and effectiveness.

6. Quality Assurance:

Conduct regular audits and quality checks on retail transactions to ensure accuracy and compliance with established standards.

Identify areas for improvement and work towards enhancing the overall quality of retail operations.

7. Customer Relationship Management:

Build and maintain positive relationships with customers by providing excellent follow-up services.

Seek feedback from customers and use it to continuously improve the follow-up process.

Job Types: Full-time, Fresher

Pay: ?15,000.00 - ?21,000.00 per month

Benefits:

• Cell phone reimbursement

Schedule:

• Day shift

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)
• Bank follow up officer: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person

Application Deadline: 10/08/2024