Job Description

• Administer, maintain, troubleshoot and support large complex multi-platform Storage environment that includes large fibre channel SAN with multiple directors, servers, storage frames technologies, as well as enterprise backup technologies.
• Perform root cause analysis for major issues and also provide workarounds to ensure business continuity.
• Identify, analyse and resolve problems specifically on storage, backup and in general, cross platform environments.
• Change Management: Prepare Implementation plan, rollback plan and test plan, risk and impact analysis for critical or complex changes. Review the change plan and documentation prepared by level 1+ engineers or peers.
• Participate in CAB meetings as needed and assist change managers in the techno-operations decision process.
• Assist in the creation of processes and procedures required for service delivery.
• Perform routine, planned and emergency maintenance (change planning and implementation) of storage data center equipment.
• Identify single-point-of-failure and plan to mitigate the same.
• Fulfil critical / complex service requests.
• Availability and capacity planning and management: keep a track of uptime and capacity utilization of storage systems and publish reports to management.
• Execute additional tasks given to meet internal IT projects milestones and willingness to put additional hours whenever required.
• Ensure all services are delivered as per agreed SLAs.
• Update and close tickets, update documents (such as handover documents, root cause analysis, analysis and recommendations to reports, post incident reviews) in a timely manner with high quality.
• Communicate with and log calls with vendors or 3rd parties where necessary in order to resolve issues related to storage technologies.
• Train, oversee tasks executed by junior members and stand in for them if needed.
• Suggest, influence and implement improvements in the environment (such as issue optimization, automation, streamlining process, etc.), thereby contribute to improvement of overall operations delivery and client satisfaction.

Job Type: Full-time

Pay: ?45,000.00 - ?65,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Schedule:

• Rotational shift

Experience:

• Relevant: 4 years (Preferred)

Work Location: In person

Application Deadline: 01/02/2025